Turnaround, Shipping Times and Options
Because we specialize in making masquerade masks full-time, we are able to offer a very fast turn-around time on most orders. The following information details our shipping times and policies:
Most orders are shipped within 24 hours (on business days) of you placing them. The remaining orders that do not ship within 24 hours will be shipped the following day.
For standard shipping we offer USPS First Class Mail ($4.00, 5 - 7 business days) or USPS Priority Mail ($8.99, 2-3 business days).
Therefore, most customers will receive their order in-hand 2-5 business days after placing the order.
We have two Express Shipping options, and their details are as follows.
2nd Day Air: Orders placed for 2nd Day Air before 11AM ET will be shipped same day, and USPS guarantees them for delivery by noon two days after the order is placed ( I.E. you order at 10AM Wednesday, it is guaranteed by noon Friday). All orders placed after 11AM ET using 2nd Day Air will be shipped same day or the next business day (I.E. you order at 1:30 PM Monday, you will either have the order by noon Wednesday or by noon Thursday latest).
Next Day Air: We do accept orders for Next Day Air, but you must call us at 848-238-7511 to place the order. NDA charges vary greatly and this is why we require you to call for a custom shipping quote. Expect to pay anywhere from $60-100 or more for Next Day Air shipping.
***Please note that the 2nd Day Air and Next Day Air shipping rates that we charge are only for orders under $250. If your order exceeds this amount, we will need to assess your shipping charges and notify you of the final amount before the order is shipped. This is due to the wide variation in shipping rates based on box size, weight, and volume.
If you have any concerns about shipping times/methods or you are unsure about which method you need, please contact us immediately and we will do our best to make sure that you receive your order in plenty of time.
We welcome orders from around the world. Our website currently accepts orders from Australia, the UK, Canada, New Zealand, and Puerto Rico.
Orders from countries other than those listed above will be accepted, but you must contact us first so that we can accept the order. Our minimum order policy for countries other than Canada, UK, and Australia is $100.
Shipping rates will be displayed when you get to the shopping cart checkout page.
*Please note our delivery times. These delivery times are estimates and not guaranteed. We are unable to offer refunds on late deliveries as transit time is beyond our control, and intl. shipping can be unreliable.*
Express Mail: Takes 5 business days to be delivered. Orders are shipped in 1-2 business days. Estimated delivery time is 5-7 business days after placing order.
Priority Mail: Takes 7-10 business days to be delivered. Orders are shipped in 1-2 business days. Estimated delivery time is 8-12 business days after placing order.
Please note that the international shipping rates that we charge are only for orders under $150. If your order exceeds this amount, we reserve the right to charge you for any additional shipping costs that occur (due to larger, heavier boxes). We will notify you if this is necessary.