Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Our shipping prices are as follows:
Orders under $100: $8.50
Orders between $100 and $200: $12.50
Orders between $200 and $300: $16.50
Orders between $300 and $500: $22.50
Orders between $500 and $1500: $35.00
Order over $1500: Please contact us for shipping cost
2day Air for orders up to $150: $25.00
2Day Air for orders between $150 and $300: $45
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|What is your return policy?|
|Thank you for visiting our store!
Our Refund Policy is as follows:
Because these are handmade specialty products worn on the face,
we cannot accept returns unless the order is defective or is shipped incorrectly.
In rare circumstances we may accept returns with a 20% restocking fee deducted from the refund amount.
Custom-made items and masks that have been customized with a stick are not eligible for return, as they have been modified.
Shipping charges are not refundable, as they are non-refundable for us as well.
Please know that our return rate is exceptionally low and we have many happy customers!
Thanks again for your visit!
All the best,
The Success Creations Team
|When will my order ship?|
|Please refer to our Shipping Policies page to see our turnaround times.|